Quality Analysis of Vaberaya.Banyumaskab.Go.Id Website on User Satisfaction on Vaccination Activities in Banyumas District Using Delone and Mclean Success Model
DOI:
https://doi.org/10.47738/ijiis.v5i1.121Keywords:
Quality analysis, User satisfaction, Delone and Mclean Success Model, Structural Equation ModelAbstract
The development of technology today has become the most important thing in society. This causes the wider information that can be accessed by the public in Indonesia, especially on vaccination activities in the Banyumas area, the people of Banyumas can access the website to carry out vaccination activities. Processes that use technology anywhere and anytime. This study analyzes the quality of the website vaberaya.banyumaskab.go.id using the Delone and McLean Success Model with reference to 6 variables including information quality, system quality, service quality, user satisfaction, usage, and net benefits. This sampling uses questionnaire data with 100 users as respondents who have used the vaberaya.banyumaskab.go.id website. The method in data processing uses a structural equation model or Structure Equation Modeling (SEM), with the help of SmartPLS.References
Q. Liu, Z. Shao, J. Tang, and W. Fan, “Examining the influential factors for continued social media use,” Ind. Manag. Data Syst., vol. 119, no. 5, pp. 1104–1127, Jan. 2019, doi: 10.1108/IMDS-05-2018-0221.
J.-F. Chen, J.-F. Chang, C.-W. Kao, and Y.-M. Huang, “Integrating ISSM into TAM to enhance digital library services,” Electron. Libr., vol. 34, no. 1, pp. 58–73, Jan. 2016, doi: 10.1108/EL-01-2014-0016.
O. Isaac, Z. Abdullah, T. Ramayah, and A. M. Mutahar, “Internet usage, user satisfaction, task-technology fit, and performance impact among public sector employees in Yemen,” Int. J. Inf. Learn. Technol., vol. 34, no. 3, pp. 210–241, Jan. 2017, doi: 10.1108/IJILT-11-2016-0051.
T. K. H. Chan, C. M. K. Cheung, N. Shi, and M. K. O. Lee, “Gender differences in satisfaction with Facebook users,” Ind. Manag. Data Syst., vol. 115, no. 1, pp. 182–206, Jan. 2015, doi: 10.1108/IMDS-08-2014-0234.
G. Seshadhri and V. K. Paul, “User requirement related performance attributes for government residential buildings,” J. Facil. Manag., vol. 15, no. 4, pp. 409–422, Jan. 2017, doi: 10.1108/JFM-11-2016-0047.
S. Ma, S. Zhang, G. Li, and Y. Wu, “Exploring information security education on social media use,” Aslib J. Inf. Manag., vol. 71, no. 5, pp. 618–636, Jan. 2019, doi: 10.1108/AJIM-09-2018-0213.
K. Pikkarainen, T. Pikkarainen, H. Karjaluoto, and S. Pahnila, “The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland,” Int. J. Bank Mark., vol. 24, no. 3, pp. 158–172, Jan. 2006, doi: 10.1108/02652320610659012.
B. Senturk, “The concept of user satisfaction in archival institutions,” Libr. Manag., vol. 33, no. 1/2, pp. 66–72, Jan. 2012, doi: 10.1108/01435121211203329.
A. Rushinek and S. Rushinek, “The Effects of Computer Location on End‐user Satisfaction,” Ind. Manag. Data Syst., vol. 86, no. 11/12, pp. 3–7, Jan. 1986, doi: 10.1108/eb057457.
W. Liu and H.-P. Shih, “How do search-based and experience-based information matter in the evaluation of user satisfaction? The case of TripAdvisor,” Aslib J. Inf. Manag., vol. 73, no. 5, pp. 659–678, Jan. 2021, doi: 10.1108/AJIM-03-2021-0093.
R. W. Attar, M. Shanmugam, and N. Hajli, “Investigating the antecedents of e-commerce satisfaction in social commerce context,” Br. Food J., vol. 123, no. 3, pp. 849–868, Jan. 2021, doi: 10.1108/BFJ-08-2020-0755.
C.-C. Hsiao, “Understanding content sharing on the internet: test of a cognitive-affective-conative model,” Online Inf. Rev., vol. 44, no. 7, pp. 1289–1306, Jan. 2020, doi: 10.1108/OIR-11-2019-0350.
H. Liu, J. Song, and G. Wang, “Development of a tool for measuring building information modeling (BIM) user satisfaction – method selection, scale development and case study,” Eng. Constr. Archit. Manag., vol. 27, no. 9, pp. 2409–2427, Jan. 2020, doi: 10.1108/ECAM-08-2019-0448.
I. M. Al-Jabri, “Antecedents of user satisfaction with ERP systems: mediation analyses,” Kybernetes, vol. 44, no. 1, pp. 107–123, Jan. 2015, doi: 10.1108/K-05-2014-0101.
H.-J. Chen, “What drives consumers’ mobile shopping? 4Ps or shopping preferences?,” Asia Pacific J. Mark. Logist., vol. 30, no. 4, pp. 797–815, Jan. 2018, doi: 10.1108/APJML-08-2017-0167.
O. Oktal, O. Alpu, and B. Yazici, “Measurement of internal user satisfaction and acceptance of the e-justice system in Turkey,” Aslib J. Inf. Manag., vol. 68, no. 6, pp. 716–735, Jan. 2016, doi: 10.1108/AJIM-04-2016-0048.
M. Amin, S. Rezaei, and M. Abolghasemi, “User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust,” Nankai Bus. Rev. Int., vol. 5, no. 3, pp. 258–274, Jan. 2014, doi: 10.1108/NBRI-01-2014-0005.
Al. A. A. AL Athmay, K. Fantazy, and V. Kumar, “E-government adoption and user’s satisfaction: an empirical investigation,” EuroMed J. Bus., vol. 11, no. 1, pp. 57–83, Jan. 2016, doi: 10.1108/EMJB-05-2014-0016.
T. Abu Salim, M. El Barachi, O. P. Onyia, and S. S. Mathew, “Effects of smart city service channel- and user-characteristics on user satisfaction and continuance intention,” Inf. Technol. People, vol. 34, no. 1, pp. 147–177, Jan. 2021, doi: 10.1108/ITP-06-2019-0300.
T. Abu Salim, M. El Barachi, O. P. Onyia, and S. S. Mathew, “Effects of smart city service channel- and user-characteristics on user satisfaction and continuance intention,” Inf. Technol. People, vol. 34, no. 1, pp. 147–177, Jan. 2021, doi: 10.1108/ITP-06-2019-0300.
M. Kwon, H. Remøy, and A. Van Den Dobbelsteen, “User-focused office renovation: a review into user satisfaction and the potential for improvement,” Prop. Manag., vol. 37, no. 4, pp. 470–489, Jan. 2019, doi: 10.1108/PM-04-2018-0026.
Downloads
Published
Issue
Section
License
Authors who publish with IJIIS : International Journal on Informatics and Information Systems agree to the following terms: Authors retain copyright and grant the IJIIS : International Journal on Informatics and Information Systems right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share (copy and redistribute the material in any medium or format) and adapt (remix, transform, and build upon the material) the work for any purpose, even commercially with an acknowledgement of the work's authorship and initial publication in IJIIS : International Journal on Informatics and Information Systems. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in IJIIS : International Journal on Informatics and Information Systems. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
