Understanding the Formation of Software as a Service (Saas) Commitment the Relational Value Creation Perspective

Authors

  • Chia-Shiang Hsu Shu-Te University, Taiwan
  • Shih-Wei Chou National Kaohsiung First University of Science and Technology, Taiwan

DOI:

https://doi.org/10.47738/ijiis.v4i3.117

Keywords:

Innovation, SaaS, Technological Frames, Dedication-Constraint Framework, Commitment

Abstract

This study focuses on the use of an important IT innovation--software-as-a-service (SaaS), and draw on sensemaking and the dedication-constraint framework to explain the formation of SaaS commitment. Building on and extending prior studies, we posit that managers’ perceived relational value from SaaS consumption transforms their initial sensemaking of SaaS features into commitment. SaaS features are characterized as strength frames and weakness frames. Perceived relational values are conceptualized as process flexibility, task-knowledge coordination, process specificity, and trust. The proposed model and hypotheses are largely supported by the empirical data from 169 SaaS client firms. We discuss theoretical and practical implications.

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Published

2021-12-07

Issue

Vol. 4 No. 3: December 2021

Section

Articles

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